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Privacy policy

What we collect, why, and the choices you have.

Last updated 12 October 2026

Support

Who we are

This policy explains how [Legal entity name] (trading as Circuit Glass, “we”, “us”) collects and uses personal information when you visit this website, buy from us or contact us. We are the controller of that information.

[Registered address]

Questions about this policy, or about your information: [Privacy email].

What we collect

When you order: your name, delivery and billing addresses, email address, phone number and the details of what you bought. Card details are entered directly with our payment provider; we never see or store your full card number.
When you create an account: your login details, saved addresses and order history.
When you contact us: what you tell us, and our replies.
When you sign up for emails: your email address and when you subscribed.
When you browse: technical information such as your device, browser, approximate location from your IP address, and the pages you view, collected through cookies (see our Cookie Policy).
To confirm your age: your date of birth and, where the law requires it, the result of an age and identity check carried out by a verification provider.

How we use it, and why we are allowed to

To take, deliver and support your order, including returns and warranty claims. We need this to perform our contract with you.
To keep our records and meet our legal duties, for example tax and accounting rules and age-verification requirements.
To prevent fraud and keep the site secure. This is in our legitimate interests and yours.
To send news and offers, only if you have opted in. You can unsubscribe from any email, at any time.
To understand how the site is used and improve it, using analytics cookies only where you have agreed to them.

International transfers

Some of our providers process information outside the UK. When they do, we make sure it is protected by an adequacy decision or by standard contractual clauses approved for that purpose.

How long we keep it

Order and accounting records are kept for as long as tax law requires (currently six years). Account information is kept while your account is open. Marketing preferences are kept until you unsubscribe. Customer-service messages are kept for up to two years after the conversation ends. After that, information is deleted or anonymised.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 you can ask to see the personal information we hold about you, have it corrected or deleted, restrict or object to how we use it, and receive it in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email [Privacy email]; we reply within one month.

If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Security

The site is served over an encrypted connection, payments are handled by a PCI-DSS compliant provider, and access to customer information is limited to the people who need it. No system is perfectly secure, so please keep your account password to yourself.

Children

Our products are for adults aged 18 and over. We do not knowingly collect information from anyone younger, and we close any account we find to belong to someone under 18.

Changes to this policy

We update this policy when our practices or the law change. The date at the top of the page shows when it last changed; significant changes are also announced on the site.