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Quick answers about devices, orders and shipping. Still stuck? Write to [Support email].
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Use the USB-C cable supplied with a standard USB wall adapter. A full charge takes around two hours; the light turns solid when it is done.
Quartz heats fastest and keeps flavour clean; titanium and sapphire inserts trade a little speed for durability. Each product page lists the compatible inserts.
Soak in isopropyl alcohol with coarse salt, shake, rinse with warm water and let it dry fully before reassembling. Never wash the device base under water.
We sell only to adults 18 and over, and the law requires us to check. Verification happens once, at checkout.
Write to us as soon as possible; until it has shipped, we can change or cancel it.
Orders leave us within 1–2 working days, then take 2–3 working days with Tracked 48, or the next working day with Tracked 24.
Returns are for unused items. If a used device has a fault, it is covered by our one-year warranty.