Support
Unused items can come back within 30 days of delivery.
Last updated 12 October 2026
If something is not right, you can return it within 30 days of delivery for a refund.
Items must be unworn and unused, in their original condition and packaging, with any tags attached. Devices must be unused, with all parts and the original packaging. Glass and parts that touch the mouth cannot be returned once used.
These cannot be returned unless faulty: used glass, inserts and mouthpieces (for hygiene), gift cards, final-sale items.
Please keep your proof of postage until your refund arrives.
Once your return reaches us and has been checked, we refund the original payment method within 5 business days. Your bank may take a few more days to show it. Return shipping is at your cost unless the item arrived damaged or faulty.
Separately from this policy, you have a legal right to cancel your order within 14 days of receiving it without giving a reason. To do so, tell us clearly by email at [Support email], then return the goods within 14 days of telling us. We refund the price and the standard delivery cost within 14 days of receiving the goods back. You are responsible for any loss in value caused by handling the goods beyond what is needed to establish their nature and characteristics.
If an item arrives damaged or develops a fault, email us within 30 days with photographs. We will arrange collection at our cost and repair, replace or refund it.